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         Sample Reports

The Customer Service Perspective will produce three types of reports. To help you better understand how The Customer Service Perspective can help your business, we have provided you with Sample Reports for you to view or print.

Placement Report

Used typically when you are trying to identify how well a person will fit into a given position. When they are outside of the Job Pattern, interview questions are suggested.

 


Coaching Report

Similar to the hiring report in that it matches an individual's actual results to a job pattern. However, in the Coaching Report, instead of interview questions, you receive suggestions for managing the employee when they score outside the job match pattern.

 


Individual Report

Generally the report that is shared with the individual who took the assessment. This report indicates the score on each individual scale and also provides a description of what those scores suggest. There is no reference to any specific job match pattern, as this is only relevant to those who make selection decisions within your company. The absence of the Job Match Pattern in the Individual Report also maintains security concerning private corporate information. From this report the individual may learn more about their scores and gain insight about the ways they answered the items on the test.

 

 
   

 


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